Beyond the Surface: The Double-Edged Sword of Asking "Why?" in UX
In user experience (UX) research, asking users "Why?" is a fundamental practice aimed at uncovering the motivations behind their behaviours and preferences. On the surface, this approach seems straightforward: by understanding the reasons users provide, we can design products that better meet their needs. However, psychological research suggests that the effectiveness of "Why?" questions is more complex than it appears.
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