Design Trustworthy Experiences with a Conversational Approach
Conversational UX requires a big-picture understanding of the landscape of both the frontstage, or what a recipient of a service sees, and the backstage, the behind-the-scenes work happening to generate their experience. It’s the interaction layer on top of an ecosystem that incorporates a range of device types. Wearables, intelligent assistants, augmented or virtual reality -you name it. The idea is not to confine design to an interface, but to ensure human-centric design is woven throughout an entire design ecosystem.
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