Summary: A journey map is a visualization of the process that a person goes through in order to accomplish a goal. Journey maps are a common UX tool. They come in many shapes, sizes, and formats, and serve different purposes depending on th
Summary: A journey map is a visualization of the process that a person goes through in order to accomplish a goal. Journey maps are a common UX tool. They come in many shapes, sizes, and formats, and serve different purposes depending on th
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